Sindbad~EG File Manager
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para servirle, gracias por elegirnos. ","roles":{"textData":{}}},{"id":"Image_8807","class":"TODO::Senthil","instance":"Image_8807","roles":{}},{"id":"Image_8808","class":"TODO::Senthil","instance":"Image_8808","roles":{}},{"id":"Image_8812","class":"TODO::Senthil","instance":"Image_8812","roles":{}},{"id":"Image_8813","class":"TODO::Senthil","instance":"Image_8813","roles":{}},{"id":"Image_8821","class":"TODO::Senthil","instance":"Image_8821","roles":{}},{"id":"Image_8824","class":"TODO::Senthil","instance":"Image_8824","roles":{}},{"id":"Text_Caption_1638","class":"TODO::Senthil","instance":"Text_Caption_1638","title":"¡Tiene razón! ¡Impresionante la anécdota que acaba de contar! ","roles":{"textData":{}}},{"id":"Image_8825","class":"TODO::Senthil","instance":"Image_8825","roles":{}},{"id":"SmartShape_9087","class":"TODO::Senthil","instance":"SmartShape_9087","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Text_Caption_1702","class":"TODO::Senthil","instance":"Text_Caption_1702","title":"Toda institución, empresa u organización tiene una “personalidad corporativa” definida. Parte la misma se proyecta mediante la manera en que su gente responde y “se oye” por teléfono. ","roles":{"textData":{}}},{"id":"Text_Caption_1703","class":"TODO::Senthil","instance":"Text_Caption_1703","title":"Por eso conviene intentar estandarizar los guiones al contestar el teléfono, para que el cliente siempre reconozca un mismo estilo en todos los departamentos. ","roles":{"textData":{}}},{"id":"Text_Caption_1704","class":"TODO::Senthil","instance":"Text_Caption_1704","title":"A continuación, vamos a proponerte algunas frases y guiones cortos que podrás emplear al responder el teléfono. 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Sindbad File Manager Version 1.0, Coded By Sindbad EG ~ The Terrorists